Frequently Asked Questions
Q: How do I sign up for skating classes?
A: Contact us at (65) 9368 4435 or email us at firstname.lastname@example.org to check the availability. We will send you a registration form if there is slot available.
Q: What kind of lesson should I go for?
A: We have 3 main types of lessons to offer - Open Group Class, Small Group Class and Private Class. We can also cater to larger groups for Corporate or School programs as well as Private parties or celebrations.
Q: What is the difference between Open Group Classes and Small Group Classes?
A: Open Group Classes have participants of various ages and these classes are based on a fixed schedule. As for Small Group Classes, you can form your own group and can have the class at a different timing outside of open group class schedules.
Q: How many participants are required to start a Small Group Class?
A: Minimum 3 and maximum 5 participants.
Q: I do not have equipment. Can I start the class?
A: Yes. Equipment will be provided free for the 1st package of 4 lessons. A fee of $7.50/session or $30/package will be charged for subsequent packages if you are still using our equipment, regardless of the number of pieces of equipment used.
Q: What are the equipment that will be provided?
A: A helmet, a full set of wrist guards, elbow guards, knee guards and a pair of inline skates will be provided.
Q: If I have my own equipment, will there be any discount or reduction in the fee?
A: No, the fees are standard.
Q: What is the minimum age you take in?
A: We recommend age 5 years and above to start. This is because the participant will be able to understand and process instructions better. However, we do take in 4 year olds too, if the participant is ready to learn.
Q: I am interested to start lesson tomorrow. Can I do so?
A: Registration for class needs to completed at least 2 days in advanced. Complete registration includes full payment of the necessary fees and completion of the registration form.
Q: How do I know if my child is making progress?
A: Every participant will receive an individual online profile upon successful registration, which consists of their syllabus, attendance and progress. This profile will be updated after each class and you can view it online with the link provided.
Q: How can I make payment for lesson fees?
A: We accept payment via PayNow or PayLah.
Q: Can I just take 1 or 2 lessons?
A: No, we do not accept single session sign-ups. All main lessons are in a package of 4 sessions. Corporate and school programs have different arrangements.
Q: I signed a package but I decided to quit after attending 2 sessions. Can I get a refund?
A: No refund will be entertained unless due to special reasons and will be addressed on a case-to-case basis.
Q: I have 3 sessions left but my friend’s child have finished his sessions. Can I transfer a session to him for him to continue?
A: Transferring of sessions between students is not permitted. However, you can only do so if you decide to terminate your class, subjected to our approval via a write-in to us.
Q: The sky looks dark. Will lesson be cancelled?
A: If weather is bad and lesson will be cancelled, you will receive a notification via WhatsApp at least 30-60 minutes before class. Please note we will not carry out classes in wet weather or on wet surfaces.
Q: It started to rain 15 minutes into the lesson. Is the lesson considered forfeited?
A: If rain occurs less than 30 minutes into the lesson, your lesson will not be forfeited and will carry forward to the following week. If rain occurs more than 30 minutes into the lesson, the lesson will be considered complete.
Q: If it rains 40 minutes into the class and the class is cancelled, will I have the remaining 20 minutes compensated at the next class?
A: No balance of lesson timing will be brought forward to subsequent classes. The class will be either considered completed entirely or cancelled and brought forward entirely.
Q: How long do I have to complete a package?
A: A period of 6 weeks is given to complete a package. However, if there are special reasons for extension (for e.g. exams, overseas trip or illness recuperation) you can write in to us for permission. Do note that absence without prior notification will render the lesson as void.
Q: In a Small Group Class, if 2 participants wants to continue class but 1 needs to be absent, can we have a make-up class for the absentee on another day?
A: No make-up class will be allowed for single participant who missed out classes as that will be considered a Private arrangement.
Therefore in a Small Group Class, all participants must attend the classes together. If any participant requires to be absent, the entire group can choose to postpone the class together. But do note that only a maximum of 6 weeks is allowed for a Small Group package to complete the classes.
Q: Is there insurance coverage for participants?
A: No, we do not provide insurance coverage.